Terms of refund

This refund policy considers 15 days money back guarantee. Unfortunately we are unable to accept your refund request, after 15 days of purchase date.

Remove certificate before claim

Before processing to order cancellation / reissue / refund, subscriber has to remove SSL certificate. In the case of ignoring certificate un-installation, ssldaddy has right to reject your request.

Request to refund

To claim your refund, kindly contact our billing department via email ([email protected]) or you can create support ticket your account – dashboard. Our support team will contact you and will provide you all necessary guidances to solve the issue.

Refund approval

We will investigate your issue and procedure for refund process after clear detection. We will also notify you of the approval or rejection of your refund amount. If your refund request is accepted by our billing team, then we will make payment according to the original payment mode. Like, If you paid with a credit card, PayPal account balance, debit card the money is refunded to your account respectively. No refunds are acceptable after 30 days of purchase date of an SSL certificate.

Late or missing refunds

If your payment is released from our side, but you haven’t received it then you need to contact your bank or credit card company. The process takes 3-5 business days to complete, and the refund will be credited to your balance once the process is completed.

However, if you have not received your money back or refund amount, then instantly contact our support team at [email protected]

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